Dorema StarCamp Mistral Ripstop

Dorema Mistral Ripstop Lightweight Porch - 2020

The ideal awning for short breaks.

Super quick to erect and ideal for campers who require a spacious no-nonsense porch awning.  It provides you with a generous depth of 240cm and 300cm width, fitting caravans 235-255cm in height. Produced in extra strong Weathertex 4000mm polyester and steel frame for that extra peace of mind. This gorgeous, lightweight awning (only 11.9kg) is available in charcoal/grey and comes with taped seams and groundsheet as standard.

The front panel can be zipped out and there are doors in both left and right side panels, which provide you with mesh ventilation.

FREE DELIVERY WITHIN THE UK ON ALL DOREMA PRODUCTS ONLY FROM UNITED BRITISH CARAVANS! (Note that you may be contacted about a small delivery fee if you live in Highlands and Islands)

This awning is so good,  popular and reliable, that it inspired another model, in an inflatable version. If you like Mistral Ripstop's appearance but you require an inflatable awning, check out our Mistral Air KlimaTex.

Features:

Specific features of Mistral Ripstop:

• All seams are taped
• Groundsheet included

Delivery

When you place your order online with us you will receive an automatic e-mail notification of the receipt of your order.

We normally ship all stock orders on the weekday following receipt of order by courier. We send a confirmation email on despatch and you should normally receive your order within 3 to 5 week days, sometimes earlier. The courier also normally sends tracking information when received at their hub.  A signature will be required on delivery.  

Should we be unfortunately out of stock and unable to ship your order, you will normally be contacted within 2 days to enable you to choose whether you wish to wait for the next delivery to us, change to another product or to cancel your order and payment at no charge. This backorder status normally means we are awaiting stock to arrive.

Please note we do not stock all sizes of all items. Items such as full awnings often come direct from the manufacturer to save time. If we are shipping direct from the manufacturer we will let you know. If there is a significant delay we will also let you know once we have placed the order with the manufacturer and they confirm delivery. In extremely busy periods the manufacturers can take a few extra days to deliver.

IF YOUR ITEM IS URGENT PLEASE CONTACT US FIRST BEFORE PLACING AN ORDER

Carriage charges for single shipments to mainland UK except Highlands and Islands are:

£6.95 below £200

FREE for £200 and over (excludes some bulky items)

Most orders will fall into the two sub categories.  Orders over certain weights and sizes will incur additional shipping charges.

For shipments to Highlands and Islands, or outside of the United Kingdom please  contact us to  discuss your order and confirm carriage charges according to the size and weight of your shipment.  We reserve the right to charge carriage supplements if couriers levy a surcharge due to size, weight or destination on orders placed at standard carriage terms. 

Please check your order on arrival – any shortages or damage must be reported within 7 days of delivery.

Returns 

We are confident that you will enjoy your purchase, however, in the unlikely event that you have a concern on receiving your item(s), please get in touch with us first. In some cases we can resolve a problem without the goods needing to be returned, at other times we may need to refer to the manufacturer for the best course of action.

KEEP THE BOX – if you unfortunately have to return your item, it will need to be shipped back to us. We strongly advise that you keep the original packaging (particularly for awnings and larger items) flat-packed for a reasonable length of time. We reserve the right to apply a surcharge for goods returned to us which have been damaged in transit.

Cancellation/Refunds: We must be notified within 14 days of receipt and the goods must arrive back to us within 30 days of receipt.  After 30 days from initial delivery, faulty items will be repaired or replaced at the supplier’s discretion.  All customer deliveries are tracked and delivery dates recorded. Returns are accepted provided that the items are unused, in a resaleable condition, with relevant labels attached. Whilst we accept that you may have inspected your purchase to ensure it meets your requirements, where it is evident that more handling (or use) has occurred than we would expect for the purposes of ascertaining suitability, characteristics and function, a proportionate deduction for the diminishment of value will be made.

To return an item please do so via a Post Office or other carrier, or direct to our store at Newcastle. Please note that goods are returned at your own expense and the goods are your responsibility until they reach us. We highly recommend that you keep a copy of any shipping receipt.

In the interests of quality control, all returned goods will be inspected by us or the manufacturer prior to any refund or repair being made. Refunds are normally processed within 14 days from when goods arrive back to the warehouse and the refunded amount will be allocated to the account from which the payment was originally made (please note that payment clearance periods are dictated by the card issuers and are outside our control).

This does not affect your statutory rights.